User support

Something to share, or something not working as expected? You can write to us.

Feedback: oneearthling666@gmail.com
Privacy and data requests: oneearthling666@gmail.com

Sending feedback

Tell us which screen you were using, what you did, what happened, and what you expected. If you wish, include the App version, iOS version, device model, and a screenshot with private content hidden.

You do not need to send diary text, sealed content, your full photo library, Apple passwords, verification codes, or payment card details. Screenshots are optional. For purchases, start with the status shown by the system; if order details are needed, we will explain the minimum information required.

Your email, message, and attachments are used to reply and investigate under our Privacy Policy: Privacy policy. We do not automatically read or attach your private records. Use an address that can receive email if you would like a reply.

Suggested subject: One Earthling feedback | Short description

Optional template:

Screen:
What I did:
What happened:
What I expected:

App version (optional):
iOS version / device (optional):
Time of the issue (optional):
Screenshot (optional; hide private content first):

Common questions

Will I be charged when the free trial ends?

No. The 168-hour trial starting at first opening requires no subscription and does not automatically become paid access. A payment requires you to actively confirm a purchase.

How do the membership options differ?

Monthly, annual, and permanent access include the same features and differ only in duration. Monthly and annual plans renew automatically; permanent access is a one-time purchase. The purchase screen and Apple confirmation show the actual price, currency, and billing period. Buying permanent access does not cancel an existing subscription; use Manage Subscriptions to cancel its renewal if needed.

What happens to my content when access ends?

Existing notes and sealed content remain. You can read notes and sealed content that is due, see the status of seals that are not yet due, and delete existing content for free. Sealed content cannot be opened before its chosen date.

How do I cancel renewal?

Choose Manage Subscriptions from the purchase-related panel in Me, or open Settings → Apple Account → Subscriptions on your iPhone. Uninstalling or emailing feedback does not cancel a subscription. See Apple's cancellation instructions.

Why hasn't my purchase been restored?

Check that the Apple Account used for App Store purchases is the original purchasing account, then use Restore Purchases. It may differ from your iCloud account. Please contact us if needed rather than buying again. Restoring purchases does not restart the seven-day trial.

How do I request a refund?

Follow Apple's refund instructions. The outcome follows Apple's notice and applicable law. You can also contact us about product problems.

Does turning off iCloud sync delete anything?

No. It stops subsequent content sync and retains existing local and cloud content. Original trial recovery and purchase verification are separate from this switch. Delete a note from its own controls; contact our privacy email for other data requests.

Why is content on one device missing from another?

Check the iCloud accounts, sync switches, connection, and available space, then the App's actual sync status. A local save does not establish completed cloud or photo sync. Do not start by uninstalling or clearing a device with unsynced content. If the problem continues, tell us the status text; private note text is unnecessary.

Can deleted, sealed, or Farewell content be recovered?

Confirmed record deletion has no in-app recovery. Sealed text and photos cannot be viewed before they are due, but can be deleted. Completed farewells have no history or recovery. Unfinished or interrupted farewells follow the Privacy Policy.

How do I make a data request without an App account?

The App does not require its own account registration. You can still contact oneearthling666@gmail.com about information, correction, or deletion. Local data, iCloud data, and feedback received by us must be handled separately. Do not send an Apple password. See the Privacy Policy for procedures.